- Dme Mac Jurisdiction C Supplier Manual Free
- Dme Mac Jurisdiction C Supplier Manual Chapter 9
- Dme Mac Jurisdiction C Supplier Manual Chapter 6
- Medicare Supplier Manual Chapter 3
DME MAC Jurisdiction C Supplier Manual Page 3. Supplier Documentation Chapter 3 Medical necessity information (e.g., an ICD-9-CM diagnosis code, narrative description of the patient's condition, abilities, and limitations) is NOT in itself considered to be part of the order.
DMEPOS Competitive Bidding - Round 2021 Deadlines
Registration to request access to add the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Bidding System, DBidS, is now closed. Additionally, the deadline for suppliers bidding in Round 2021 of the DMEPOS Competitive Bidding Program to upload their required financial documents in Connexion, the program’s secure portal, to be included in the process for reviewing covered documents and be notified of any missing required financial documents, has passed.
For registered bidders, all bids must be submitted in DBidS and required documents must be uploaded in Connexion by 8:59:59 p.m. prevailing Eastern Time on September 18, 2019.
The Competitive Bidding Implementation Contractor (CBIC) is the official information source for bidders and bidder education. The Centers for Medicare & Medicaid Services (CMS) cautions bidders about potential inaccurate information concerning the DMEPOS Competitive Bidding Program posted on websites other than the CBIC website. Bidders that rely on this information in the preparation or submission of their bids could be at risk of submitting a non-compliant bid. Visit the CBIC website for valuable resources and tools and to subscribe to Email Updates.
If you have any questions or need assistance, please call the CBIC customer service center at 877-577-5331 between 9 a.m. and 7 p.m. prevailing Eastern Time, Monday through Friday. Hours are extended until 9 p.m. prevailing Eastern Time during the last two weeks of the bid window.
Coverage and Payment for New, Innovative Tumor Treatment Field Technology (TTFT)
The Durable Medical Equipment Medicare Administrative Contractors (DME MACs) recently revised the Tumor Treatment Field Therapy (TTFT) Local Coverage Determination (LCD L34823) to extend coverage for the use of TTFT as a treatment option for Medicare beneficiaries with newly diagnosed glioblastoma multiforme (GBM) when certain criteria are met. More information on this important milestone in cancer treatment can be found at the DME MAC websites:
Access to the specific policy is available under the 'Future Effective' pages of the DME MACs:
Noridian: https://med.noridianmedicare.com/web/jadme/policies/lcd/future;jsessionid=17CEBA5C02D109306989C28E710 E87C3
CGS: https://www.cgsmedicare.com/jc/coverage/lcdinfo.html (then click on Future LCD - Future Effective Date)
TTFT is a system consisting of an electromagnetic field generator and transducer arrays and will be covered under the Medicare Part B benefit for durable medical equipment (DME) for items and services furnished on or after September 1, 2019. Payment for the TTFT system will be made using monthly rental fee schedule amounts that include payment for the entire system (electromagnetic field generator, transducer arrays, and all related accessories) as well as all services furnished in providing the TTFT system, including frequent and substantial servicing of the device.
On June 11, 2018, CMS announced a change to the way that fee schedule amounts for DME are established, indicating that prices paid by other payers may be used to establish the Medicare fee schedule amounts for new technology items and services. The innovative aspects of this change in the pricing methodology for DME are intended to ensure that Medicare is expeditious and responsive to providing reimbursement and access to new technology and devices for beneficiaries.
This innovative pricing methodology was used to establish the Medicare monthly rental fee schedule amounts for the TTFT system. Based on the median of 2018 prices paid by other payers, CMS has established a 2019 monthly fee schedule amount of $13,237.
Announcement of Important Changes Impacting Medicare Coverage of Continuous Glucose MonitorsBased on input from patients and other stakeholders, The Centers for Medicare & Medicaid Services (CMS) is announcing important changes in its written policies regarding how Medicare covers continuous glucose monitors (CGMs). These changes are consistent with the Agency’s approach of putting patients first and incentivizing innovation and use of e-technology. CGMs are items of durable medical equipment (DME) that provide critical information on blood glucose levels to help patients with diabetes manage their disease. In January 2017, CMS issued a ruling providing for Medicare coverage of therapeutic CGMs. The ruling was followed by a policy article issued by the Durable Medical Equipment Medicare Administrative Contractors on March 23, 2017 to provide coverage guidance for these devices. CMS heard from numerous stakeholders who shared their concerns that Medicare’s CGM coverage policy limited their use of CGMs in conjunction with their smartphones, preventing them from sharing data with family members, physicians, and caregivers. After a thorough review of the law and our regulations, CMS is announcing that Medicare’s published coverage policy for CGMs will be modified to support the use of CGMs in conjunction with a smartphone, including the important data sharing function they provide for patients and their families. The Durable Medical Equipment Medicare Administrative Contractors will issue a revised policy article in the near future, at which time the published change will be effective. Establishment of Medicare Fees for Newly Covered Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS)For newly covered items of DMEPOS paid on a fee schedule basis where a Medicare fee does not exist, the Centers for Medicare & Medicaid Services (CMS) uses a process to establish fees called gap-filling. This allows Medicare to establish a price that aligns with the statutory requirements for the DMEPOS fee schedule. Sections 1834(a), (h), and (i) of the Social Security Act mandate that the fee schedule amounts for durable medical equipment (DME), prosthetic devices, prosthetics and orthotics, and surgical dressings, respectively, be calculated based on average reasonable charges paid for the item or device under Medicare from a past period (“the base year”). For example, the exclusive payment rule for DME items requiring frequent and substantial servicing indicates that the fee schedule amounts must be based on the average reasonable charge in the state for the rental of the item or device for the 12-month period ending with June 1987. Under current gap filling guidelines outlined in Chapter 60.3 of the Medicare Claims Processing Manual, Medicare establishes a new fee schedule amount based on (1) the fee schedule amount for a comparable item in the DMEPOS fee schedule, or (2) supplier price lists or retail price lists, such as mail order catalogs, with prices in effect during the base year. In establishing fees for newly covered DMEPOS, Medicare first looks to identify a comparable DMEPOS item for which a fee schedule amount already exists, as existing fee schedule amounts are based on average reasonable charges for items paid during the base year. CMS determines whether a comparable item exists based on the purpose and features of the device, nature of the technology, and other factors, and then applies that fee to the new item. Supplier price lists include catalogues and other retail price lists (such as internet retail prices) that provide information on commercial pricing for the item. Going forward, potential appropriate sources for such commercial pricing information can also include verifiable information from supplier invoices and non-Medicare payer data (e.g., fee schedule amounts comprised of the median of the commercial pricing information adjusted as described below). If the only available commercial pricing is from a period other than the base year, CMS first deflates pricing data to the mid-point of the base year (e.g., December 1986) using the percentage change in the Consumer Price Index for All Urban Consumers from the mid-point of the pricing year to the mid-point of the base year. CMS then inflates that amount to the payment year using the update factors required by law. This allows Medicare to establish a fee for the newly covered item consistent with the law. CMS expects to update the Medicare Claims Processing Manual to reflect the gap-filling method described above. NEW: Exclusion from Fee Schedule Adjustments for Accessories used in Conjunction with Group 3 Complex Rehabilitative Power Wheelchairs Effective July 1CMS is issuing a new policy on how adjustments to the fee schedule based on information from competitive bidding programs apply to wheelchair accessories and back and seat cushions used with group 3 complex rehabilitative power wheelchairs. Section 16005 of the 21st Century Cures Act currently allows higher payments for these items but is set to expire after June 30, 2017. By continuing these higher payments, this new action will help to protect access to complex rehabilitative power wheelchair accessories on which people with significant disabilities depend. The law provides the categories of items that are subject to the durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) Competitive Bidding Program. This provision excludes certain complex rehabilitative power wheelchairs recognized by the Secretary as classified within group 3 or higher (and related accessories when furnished in connection with such wheelchairs). CMS has reconsidered its policy on adjusting fee schedule amounts using information from the competitive bidding program for these items under 1834(a)(1)(F) of the Social Security Act to take into consideration the exclusion at section 1847(a)(2)(A). As a result, effective July 1, 2017, payment for these items will be based on the standard unadjusted fee schedule amounts. Suppliers should continue to use the KU modifier when billing for wheelchair accessories and seat and back cushions furnished in connection with Group 3 complex rehabilitative power wheelchairs with dates of service beginning July 1, 2017. No additional action will be required by suppliers. For more information, view the revised Frequently Asked Questions on Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) 2015 Medicare Payment Final Rules (CMS‐1614‐F) [PDF, 204KB]Section 16007(a) of the 21st Century Cures ActCMS has announced the revised July through December 2016 blended fee schedule payment amounts required under Cures Section 16007(a) and has begun the adjustment process. PAMPA Code ListThe Centers for Medicare & Medicaid Services has released the list of HCPCS codes for wheelchair accessories affected by the Patient Access and Medicare Protection Act (PAMPA). Section 2 of PAMPA mandates that adjustments to the 2016 Medicare fee schedule amounts for certain durable medical equipment (DME) based on information from competitive bidding programs not be applied to wheelchair accessories (including seating systems) and seat and back cushions furnished in connection with Group 3 complex rehabilitative power wheelchairs. CMS welcomes public input on this list. The list should only include codes for wheelchair accessories that can be used with Group 3 complex rehabilitative power wheelchairs and had revised fee schedule amounts calculated for 2016 based on information from competitive bidding programs. Please note, since posted, the list has been revised to include codes E1012 and E2378. 21st Century Cures Act Section 16005 of the 21st Century Cures Act extends the PAMPA provisions of unadjusted fee schedules for Group 3 wheelchair accessories and cushions used with Group 3 complex rehabilitative power wheelchairs through June 30, 2017. To implement the extension, the 2016 KU fee schedule amounts have been updated by the 2017 0.7 percent covered item update and will be added to the 2017 DMEPOS fee schedule file. Suppliers should continue to use the KU modifier when billing for wheelchair accessories and seat and back cushions furnished in connection with Group 3 complex rehabilitative power wheelchairs with dates of service January 1, 2017 through June 30, 2017. In addition, Section 16007 of the 21st Century Cures Act extends the transition period for the 50/50 blend of unadjusted and adjusted fees for competitive bid items in non-competitive bid areas. The law requires that adjustments be made to the fee schedule amounts for certain items furnished on or after January 1, 2016 in areas that are not competitive bid areas, based on information from competitive bidding programs (CBPs). The fee schedule adjustments were phased in for claims with dates of service January 1, 2016 through June 30, 2016, so that each fee schedule amount was based on a blend of 50 percent of the fee schedule amount that would have gone into effect on January 1, 2016, if not adjusted based on information from the CBP, and 50 percent of the adjusted fee schedule amount. Section 16007 of the Cures Act extends this transition period from June 30, 2016 to December 31,2016 with the full implementation of the 100 percent adjusted fee schedule amounts applying on or after January 1, 2017. CMS is currently working to implement this section and will be providing contractor instructions for re-processing the applicable claims. There is no action required for the suppliers at this time. Formal instructions will be issued in the near future. Data used in monitoring the impact of the 2016 DMEPOS fee schedule adjustments is available on the Fee Adjustment Monitoring page. The data has been updated using claims processed through August 2, 2016. The data will continue to be updated as more claims are processed. Corrections Being Made to the July 2016 DMEPOS Fee Schedule Amounts for Certain ItemsOn June 23, 2016, CMS announced the release of the 2016 July Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) fee schedule amounts, including adjusted fees based on DMEPOS Competitive Bidding Program information. CMS identified errors in the fee schedule amounts for some items and has released revised DMEPOS public use fee schedule files on August 31, 2016. The corrections do not impact the PEN public use file. One of the corrections identifies E2378 as a code subject to Section 2 of the Patient Access and Medicare Protection Act (PAMPA) and adds unadjusted fee schedule amounts for this code to the July 2016 fee schedule file. In addition, errors were identified in the E1012RR fees in the July DMEPOS text file and these fees have been corrected. A list of the codes affected by the revisions is included as a separate public use file along with the revised July 2016 fee schedule public use files. The percentage change in fees resulting from the corrections range from a 4 percent decrease to a 3 percent increase with an average change in fees for the affected codes as a 0.03 percent decrease. Of the corrected fees that increase, the average increase was $0.38 with the maximum increase being $6.27. Suppliers may submit previously processed claims for adjustment with dates of service on or after July 1, 2016. For additional information: Learn about Free Medicare TrainingYour Medicare Administrative Contractor (MAC) holds free calls and training sessions and shares information about national training and resources. Subscribe to your MAC’s email list to learn about these opportunities. Subscribe to the Noridian email list if you operate in:
Subscribe to the CGS email list if you operate in:
Replacement of Accessories used with a Beneficiary-Owned Continuous Positive Airway Pressure (CPAP) Device or a Respiratory Assist Device (RAD) Purchased by MedicareThis message applies to the replacement of essential accessories used with a beneficiary-owned CPAP device or RAD purchased by Medicare following 13 months of continuous use. For the purpose of processing claims for replacement of essential accessories for this equipment, the medical necessity for the beneficiary-owned base CPAP device or RAD is assumed to have been established. This does not mean that the Centers for Medicare & Medicaid Services (CMS) or its contractors cannot determine that the payments for the equipment were inappropriate based on additional information or investigations related to auditing previously processed Medicare claims. This assumption is merely made so that initial claims for essential accessories used with a beneficiary-owned CPAP device or RAD purchased by Medicare following 13 months of continuous use can be processed timely to ensure beneficiary access to these items. In accordance with this assumption, all of the documentation needed to establish medical necessity for the equipment (e.g., sleep tests) are not needed for the purpose of establishing medical need for replacement accessories alone. As long as no other information is uncovered or reviewed that would result in a determination that the equipment furnished and paid for by Medicare was not medically necessary, then all that is necessary for the purpose of processing claims for replacement of essential accessories used with a beneficiary-owned CPAP device or RAD purchased by Medicare following 13 months of continuous use is a determination that the medical need for the equipment continues, and that the claims for the accessories themselves are reasonable and necessary. In that regard, CMS will ensure that the supplier's documentation records support the need to replace the accessory to maintain the equipment's functionality and meet the beneficiary's medical need. In the event that certain accessories are furnished for the first time, such as a heated humidifier or heated tubing, CMS will ensure that the accessories are medically necessary. This policy DOES NOT apply to replacement of accessories for a CPAP device or RAD that has been used for less than 13 months of continuous use or for replacement of accessories for a CPAP device or RAD that is owned by the beneficiary but was not purchased by Medicare. In these cases, all medical necessity documentation needed for the initial use of the CPAP device or RAD must be furnished, but the 120 day grace period above would apply for transitions to contract suppliers at the start of the Round 2 Recompete. CMS Announces the Release of the July 2016 DMEPOS Fee Schedules that Include Adjusted Fees Based on DMEPOS Competitive Bidding Program InformationOn June 23, 2016, CMS announced the release of the July 2016 Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) fee schedule amounts. The DMEPOS and PEN public use files contain fee schedules for certain items that were fully adjusted based on information from the Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) Competitive Bidding Program in accordance with Section 1834(a)(1)(F) and 1842(s)(3)(B) of the Act. For additional information: Implementation of Section 2 of the Patient Access and Medicare Protection Act Fact Sheet CMS is implementing the Patient Access and Medicare Protection Act to ensure that beneficiaries have access to wheelchair accessories and seat and back cushions when furnished with Group 3 complex rehabilitative power wheelchairs. To ensure beneficiary access to these accessories particularly for these vulnerable populations, advance payment may be available for suppliers. Prior to July 1, suppliers will be paid the adjusted fee schedule rates. The average reduction during this period for these items is approximately 10%. During this time, CMS has announced that suppliers are able to submit a single advance payment request for multiple claims if the conditions described in CMS regulations at 42 CFR Section 421.214 are met. Additional information is below. MESSAGE TO SUPPLIERS The Patient Access and Medicare Protection Act (PAMPA) was recently signed into law on December 28, 2015. Beginning January 1, 2016, the DME fee schedule rates are adjusted to reflect information from the DMEPOS competitive bidding program as required by section 1834(a)(1)(F)(ii) of the Social Security Act. These adjustments are being phased in during the initial 6 months of 2016 so that the fee schedule amounts in all areas will be based on a 50/50 blend of current rates and adjusted rates. Section 2 of PAMPA mandates that adjustments to the 2016 Medicare fee schedule amounts for certain durable medical equipment (DME) based on information from competitive bidding programs not be applied to wheelchair accessories (including seating systems) and seat and back cushions furnished in connection with Group 3 complex rehabilitative power wheelchairs. Group 3 complex rehabilitative power wheelchair bases are currently described by codes K0848 through K0864 of the Healthcare Common Procedure Coding System (HCPCS). Although this change is effective January 1, 2016, changes to the Medicare claims processing systems cannot be implemented any sooner than July 1, 2016. Until these changes are implemented, payment for these items will be based on the adjusted fee schedule amounts. Suppliers can submit claims for these items with dates of service on or after January 1, 2016, but payment will be based on the adjusted fee schedule amounts. On or after July 1, 2016, suppliers can adjust previously paid claims with dates of service on or after January 1, 2016, to receive the full fee schedule amount. For these items, the average adjustments to the 2016 rates in the transition period is about a reduction of 10 percent. Additional information, including a list of HCPCS codes for accessories affected by this change, as well as further instructions regarding the submission and processing of these claims, will be provided in the coming months. https://www.cms.gov/Center/Provider-Type/Durable-Medical-Equipment-DME-Center.html Because the changes to the Medicare claims processing system cannot be implemented any sooner than July 1, the Part B Medicare contractors are unable to process claims within established time limits and an advance payment may be available. Suppliers are able to submit a single advance payment request for multiple claims for an eligible period of time. Note an advance payment is a conditional partial payment, which requires repayment, and may be issued when the conditions described in CMS regulations at 42 CFR Section 421.214 are met. To apply for an advance payment, the Medicare supplier is required to submit the request to their appropriate Medicare Administrative Contractor. CMS will not make advance payments in the case where a supplier is unable to submit a valid claim for services rendered. Corrections Being Made to the 2016 DMEPOS Fee Schedule Amounts for Certain ItemsOn November 23, 2015, CMS released the 2016 Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) fee schedule amounts. The DMEPOS and PEN public use files contain fee schedules for certain items that were adjusted based on information from the Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) Competitive Bidding Program in accordance with Section 1834(a)(1)(F) and 1842(s)(3)(B) of the Act. CMS identified errors in the fee schedule amounts for some items and has therefore released revised fee schedule files on December 8, 2015. A list of the codes affected by the revisions is included as a separate public use file along with the revised 2016 fee schedule public use files. In addition, errors were identified in the Fact Sheet under the “Examples of New Payment Rates for January” chart for the contiguous United States. Under the 2016 blended urban fee column, the average 2016 blended fees for codes E0163, E0730 and E0784 have been revised. Please be aware that on December 14, 2015, CMS replaced the December 8, 2015 PEN text file (DMEPEN_JAN_V1208) to correct format errors. For additional information: CMS Announces the Release of the 2016 DMEPOS Fee Schedules that Include Adjusted Fees Based on DMEPOS Competitive Bidding Program InformationOn November 23, 2015, CMS announced the release of the 2016 Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) fee schedule amounts. The DMEPOS and PEN public use files contain fee schedules for certain items that were adjusted based on information from the Medicare Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) Competitive Bidding Program in accordance with Section 1834(a)(1)(F) and 1842(s)(3)(B) of the Act. For additional information: Durable Medical Equipment Prosthetics Orthotics Supplies (DMEPOS) Rural Zip Code File & Fee Schedule Public Use File FormatsThe Centers for Medicare and Medicaid Services (CMS) has released revised PUF formats for the CY 2016 DMEPOS and Parenteral and Enteral Nutrition (PEN) fee schedules. Also released is a preliminary DMEPOS rural ZIP Code file containing Quarter 4 2015 rural ZIP codes. Beginning January 1, 2016, fee schedule amounts for certain items will be adjusted based on information from the DMEPOS competitive bidding program, and for some items, the adjusted fee schedule amounts for items furnished in rural areas within the state will be different than the adjusted fee schedule amounts in other areas of the state. The ZIP codes for areas defined as rural areas per regulations at 42 CFR 414.202 are based on current ZIP code boundaries. Changes to the ZIP code public use file will be made, as needed, based on future changes to ZIP codes by the United States Postal Service. The public use files for the DMEPOS and PEN fee schedules do not contain fee schedule amounts, but are being posted to show what changes are being planned for the file formats to accommodate the fee schedule amounts for rural areas, as well as statewide fee schedule amounts for enteral nutrition. Please be aware that effective October 21, 2015, revised 2016 DME and PEN TEXT file formats were made available as part of an updated DMEREADLAYOUTS16 document. The revised TEXT files and the other PUF formats are available at https://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/DMEPOSFeeSched/DMEPOS-Fee-Schedule.html. Additional Time to Establish Protocols for Newly Required Face-to-Face Encounters for DMEDue to concerns that some providers and suppliers may need additional time to establish operational protocols necessary to comply with face-to-face encounter requirements mandated by the Affordable Care Act (ACA) for certain items of Durable Medical Equipment (DME), CMS will start actively enforcing and will expect full compliance with the DME face-to-face requirements beginning on October 1, 2013. Section 6407 of the ACA established a face-to-face encounter requirement for certain items of DME. The law requires that a physician must document that a physician, nurse practitioner, physician assistant, or clinical nurse specialist has had a face-to-face encounter with the patient. The encounter must occur within the 6 months before the order is written for the DME. Although many DME suppliers and physicians are aware of and are able to comply with this policy, CMS is concerned that some may need additional time to establish operational protocols necessary to comply with this new law. As such, CMS expects that during the next several months, suppliers and physicians who order certain DME items will continue to collaborate and establish internal processes to ensure compliance with the face-to-face requirement. CMS expects durable medical equipment suppliers to have fully established such internal processes and have appropriate documentation of required encounters by October 1, 2013. CMS will continue to address industry questions concerning the new requirements and will update information on our Medical Review and Education website. CMS and its contractors will also use other communication channels to ensure that the provider community is properly informed of this announcement. 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Important Links
Billing / Payment
Payment
Enrollment / Participation
- Participating Suppliers Directory - Opens in a new window - which suppliers accept assignment for DMEPOS by state
Policies & Regulations
- Medicare Program; Payment for Respiratory Assist Devices With Bi-Level Capability and a Backup Rate (CMS-1167-F) [PDF, 85KB] and Press Release - Opens in a new window (published in the Federal Register on January 27, 2006)
Medicare Secondary Payer
DME Medicare Administrative Contractor (MAC) Websites
Contacts
- SADMERC Helpline: (877) 735-1326 --- Who you should contact to determine which HCPCS code to use for billing
Competitive Bidding
CMS Manuals & Transmittals
- Chapter 15 – Covered Medical and Other Health Services [PDF, 1MB] (Chapter 15, Section 110)
- Chapter 20 - Durable Medical Equipment, Prosthetics, Orthotics and Supplies (DMEPOS) [PDF, 595KB] (Medicare Claims Processing Manual)
- To receive changes to the CMS Quarterly Provider Update, subscribe to the CMS-QPU listserv from the CMS Mailing Lists.
Dme Mac Jurisdiction C Supplier Manual Free
DME MAC Supplier Manuals
National Provider Identifier (NPI)
Coding
- HCPCS - General Information (HCPCS)
- 2017 DMEPOS Jurisdiction List [ZIP, 36KB] -- A spreadsheet containing an updated list of the HCPCS for Durable Medical Equipment Regional Carrier (DMERC) and Part B local carrier jurisdictions is updated annually to reflect codes that have been added or discontinued (deleted) each year. Changes in section 20.3, Publication 100-04 of the Claims Processing Manual are reflected in the recurring update notification.
Program Integrity/ Medical Review
- Chapter 5 - Items and Services Having Special DME Review Considerations [PDF, 206KB] - Program Integrity Manual - Items and Services Having Special DMERC Review Considerations
- Chapter 12 - The Comprehensive Error Rate Testing Program [PDF, 111KB] - Program Integrity Manual - FI, Carrier, DMERC and RHHI Interaction and Coordination with Program Safeguard Contractors (PSCs)
Dme Mac Jurisdiction C Supplier Manual Chapter 9
Educational Resources
Dme Mac Jurisdiction C Supplier Manual Chapter 6
How to Stay Informed
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Medicare Supplier Manual Chapter 3
Chapter 12
Chapter 12 Contents 1. 2. 3. 4. 5.
Overpayments and Refunds Overpayment Offsets Referral of Delinquent Debt Extended Repayment Plan Overpayment Appeals
1. Overpayments and Refunds CMS Manual System, Pub. 100-06, Medicare Financial Management Manual, Chapter 3, §170.6
The Centers for Medicare & Medicaid Services (CMS) requires the DME MAC to request refunds on non-MSP overpayments of $25 or more. If you owe several small overpayments, each of which is less than $25, the total amount owed will be considered in the decision to request the refund. Refunds will be requested for overpayments totaling $25 or more. Although not requested by the DME MAC, refunds of less than $25 will be accepted. If a lump sum refund would cause a severe financial hardship, repayment may be accepted over an extended period. You must submit specific documentation to support such a request. The $25 tolerance does not apply to MSP overpayments. It is your responsibility to refund overpayments. You should respond to the request for refund according to the instructions provided in the request. When submitting voluntary refund checks to the DME MAC, the Voluntary Overpayment Refund form (see below) must be completed and returned to ensure proper recording and receipt of the check. This will allow for the timely processing of your refund. If you are returning funds due to Medicare Secondary Payer, you must submit the primary insurance company’s explanation of benefits in order for CGS to complete your request. Incomplete/Inaccurate forms will delay processing and may lead to loss of appeal rights in certain situations. Refund checks should be made payable to CGS and mailed to: CGS DME MAC Jurisdiction C PO Box 955152 St. Louis, MO 63195-5152 The Voluntary Overpayment Refund form is available on our website at http://www.cgsmedicare.com/jc/forms or by following the link below: Voluntary Overpayment Refund Form (http://www.cgsmedicare.com/jc/forms/pdf/dme_overpay_recovery_form.pdf)
You can initiate an adjustment for an overpaid claim. Examples of when you would initiate an adjustment include: item returned, billing error, or overpayments involving Medicare Secondary Payer (MSP). Refer to Chapter 11 of this manual for information about MSP. When submitting a request for adjustment of an overpaid claim, please include any supporting documentation, such as a corrected claim or, for MSP, a copy of the primary insurance explanation of benefits. To initiate an adjustment for an overpaid claim, complete the Overpayment Recovery Request Form and submit it to CGS through fax or mail to the fax number or mailing address on the Overpayment Recovery Request Form.
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Overpayments and Refunds
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The Overpayment Recovery Request form is available on our website at http://www.cgsmedicare.com/jc/forms or by following the link below: Overpayment Recovery Request Form (http://www.cgsmedicare.com/jc/forms/pdf/dme_overpay_recovery_form.pdf)
2. Overpayment Offsets You will be notified by letter when an overpayment has been identified and a refund is requested. If a balance remains after 30 days, interest will be assessed on the principal balance. If after 10 additional days you have not contacted our office regarding the overpayment, offset withholdings are initiated. You may request an overpayment be placed into immediate offset. If the principal amount is offset prior to 30 days from the date of the letter, no interest will be assessed. If a balance remains after 30 days, interest will be assessed on the principal balance. Please include the DCN number located on the demand letter on your request or any other correspondence sent to our office in reference to the overpayment. If requesting immediate offset, please complete the form “Offset Request” located below and fax to 1.615.782.4477 or mail to CGS JC DME MAC, PO Box 20010, Nashville, TN 37202. Offset withholdings sometimes create a difficulty in bookkeeping for a supplier's office. Understanding the offset information on a Medicare Remittance Advice (RA) may alleviate some of the confusion. When an overpayment has been identified and a recoupment is set up, the recoupment is reported on the RA in a two-step process, as detailed below. Step 1—Reversal and correction of the payment (actual recoupment of money has not yet occurred). When reporting the correction of the payment, the RA displays the following information: •
Reason code FB (Forward Balance)*
•
Claim Control Number (CCN) of the adjusted claim being recouped
•
Patient Account Number of the beneficiary on the claim being recouped (if reported on the claim)
•
HICN of the beneficiary on the claim being recouped (only if the Patient Account Number was not reported or is not available)
•
DCN of the overpayment (previously labeled as FCN)
•
Dollar amount of the adjustment
Step 2—Reporting of the actual recoupment (money is offset). When a recoupment (offset) has been taken, the RA displays the following information: •
Reason code WO (Overpayment Recovery)
•
Claim Control Number (CCN) of the adjusted claim being recouped
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Chapter 12
•
Patient Account Number of the beneficiary on the claim being recouped (if reported on the claim)
•
HICN of the beneficiary on the claim being recouped (only if the Patient Account Number was not reported or is not available)
•
DCN of the overpayment (previously labeled as FCN)
•
Dollar amount recouped
Note that the RA will display only one of either the Patient Account Number or the HICN. If the Patient Account Number was reported on the original claim, then it will display in the overpayment information on the RA. If there was no Patient Account Number reported on the original claim, then the HICN will display on the RA. The DCN is the Medicare document control number for the overpayment case. Previously on the RA, this was labeled as the FCN.
Immediate Offsets You can elect to have your profile updated to always place any and all overpayments (supplier and/or contractor identified) into immediate offset at the time of determination, which would eliminate the need to submit multiple requests at the time of receipt of demand letters. To initiate this profile update, complete the Offset Request Form and select the 'Provider/Supplier level offset - Offset the current overpayment and all future overpayments' option. Note: CGS does not accept offset requests at the time of claim reopenings/adjustments. If you would like to request an immediate offset, you must wait until you receive a demand letter. Requesting an immediate offset will waive potential receipt of interest payment pursuant to Section 1893(f)(2) for the overpayment. The Offset Request Form is available on our website at http://www.cgsmedicare.com/jc/forms or by following the link below: Offset Request Form (http://www.cgsmedicare.com/jc/forms/pdf/jc_offset_request_form.pdf)
The Offset Request Form is a PDF that allows you to fill in the information on you computer by typing in the fields. Typing directly in the form, rather than completing the form by hand, allows us to process your offsets in a faster, more efficient manner.
Sending in an Offset Request When submitting a request for an Immediate Offset, you must provide the following: 1. Complete the form with the Date of the Overpayment Letter, Provider/Supplier Name, Provider/Supplier Number or PTAN, Provider/Supplier NPI, Amount of Overpayment, and the Document Control Number. Note: The Amount of the Overpayment Letter should equal the total amount of the demand letter and not an individual claim.
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Note: The Document Control Number (Accounts Receivable or FCN) can be located in the lower right hand corner of the overpayment demand letter. The lower right hand corner of the overpayment demand letter shows a series of numbers such as this example: 999 1XXXXXXXXXXXXX 0000011. Please only enter the 14 digit middle number (the number listed as 1XXXXXXXXXXXXX in the example). 2. Select only one offset type option. 3. Complete the Signature of Requestor field with a signature, fill in the Date of Request, and provide a contact phone number in the Requestor Contact Information. 4. Include at least the first page of the overpayment letter for the corresponding offset request.
3. Referral of Delinquent Debt CMS Manual System, Pub. 100-06, Medicare Financial Management Manual, Chapter 4, §§70.1 - 70.7
If the overpayment amount has not been refunded in full (principal plus interest) before the time the overpayment is 90 days delinquent (120 days from the determination date), another demand letter will be sent. This demand letter is referred to as an 'Intent to Refer' letter. It will provide specific notice to debtors before referring a debt to the Department of Treasury or its designated Debt Collection Center (DCC) for cross servicing/offset collection efforts. The 'Intent to Refer' letter may be sent for debt currently ineligible for referral based on the status if the contractor believes the debt shall become eligible for referral in the future. If the 'Intent to Refer' letter is returned as undeliverable and a better address cannot be located, the DME MAC will input the debt into the Debt Collection System (DCS) upon receipt. Once the debt is referred for cross servicing, active collection efforts by the DME MAC and/or CMS shall cease except for internal recoupment, financial reporting, and interest accrual. The types of payments that can be offset by the Department of Treasury may include tax refunds, vendor payments, benefit payments with certain restrictions, and eligible state payments. All inquiries need to be directed to the Department of Treasury or its designated Debt Collection Center for consideration.
4. Extended Repayment Plan CMS Manual System, Pub. 100-06, Medicare Financial Management Manual, Chapter 4, §50
According to CMS guidelines, a supplier is expected to repay any overpayment as quickly as possible. If CGS notifies you of an overpayment and you acknowledge that the overpayment exists but are unable to refund the entire amount within 30 days, you may contact CGS to request an Extended Repayment Schedule (ERS). CMS established the Extended Repayment Schedule process to enable suppliers experiencing hardship to maintain their cash flow from Medicare. In order for Medicare to evaluate hardship, you must provide certain financial documents along with your request. Not all requests will meet the hardship eligibility requirements, and some requests may be approved for timeframes other than those requested. When approved, repayment schedules run from the date of the Medicare overpayment letter rather than from the date of the ERS request. A repayment schedule may be established for all or part of an overpayment and may be requested at any time as long as the overpayment is outstanding. If
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you have also requested an appeal on the overpayment, it is in your best interest to include a copy of your most recent appeal decision letter with your request to assist in determining the appropriate balance and repayment timeframe for an ERS. Additionally, overpayments established after or outside of an ERS request are not automatically included in the ERS, and you must separately request repayment plans or submit revised requests to include those overpayments. An ERS request must be made timely to avoid withholding of the unpaid balance. You must make your first proposed payment in addition to sending the required documents and must continue to make your scheduled payments during the review in order to prevent a full withholding until a decision on the ERS request has been made. Proposed payments should be at least 1/60th of the total amount owed and should be based on an amortization schedule which includes interest to be accrued over the life of the loan. A request for an ERS does not stop interest accrual, and all payments are applied first to interest and then to principal. After each payment, interest will continue to accrue on the remaining principal balance at the interest rate referenced in the Medicare overpayment letter. The proposed amortization schedule should include this interest. If a request is made more than 30 days after the date of the initial Medicare overpayment letter, repayment of any remaining balances of previously accrued interest should also be included in the schedule. You can find examples of amortization schedules on our Extended Repayment Schedule webpage (http://www.cgsmedicare.com/ers/index.html). You may receive a tentative amortization schedule to follow during review of your application and, if so, will be expected to follow this schedule instead of your own proposed schedule until Medicare makes a decision on the ERS request. On approving an ERS request, Medicare will provide a final amortization schedule for you to follow. In some cases, scheduled tentative or approved ERS payments will be automatically deducted from Medicare payments. Medicare will notify you in advance via an ERS tentative or approval letter if this is going to occur. Should changes in billing practices or other events later prevent recoupment of these ERS payments, you should contact CGS to make other payment arrangements, because such delays may result in additional interest charges and changes to the loan amortization. Cumulative shortages in monthly payments may also result in a default status if not addressed. Payments made by check must be received on or before the due date. If you do not make monthly payments as scheduled, additional interest charges may accrue which can result in changes to the loan amortization and final payment amount. Missing two consecutive payments or becoming more than one payment behind will result in a default of the installment plan. Should you default on an approved ERS, the remaining balance of the loan will become due in full, and Medicare will initiate withholding from your Medicare payments. Sending in a Request In submitting a request for an Extended Repayment Schedule, you must submit the following: 1. A signed written request that provides the specific overpayment for which the extended repayment is being requested, the number of months requested, and the approximate monthly payment amount. Request for an Extended Repayment Schedule (http://www.cgsmedicare.com/ers/ers_form_re.pdf) 2. A completed Extended Repayment Schedule Checklist. Sole Proprietor Checklist (http://www.cgsmedicare.com/ers/sole_ers_checklist_re.pdf)
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Other Entity Checklist (http://www.cgsmedicare.com/ers/sole_ers_checklist_re.pdf) 3. A copy of each document referenced on the Extended Repayment Schedule Checklist. Note: If you are unable to furnish one or more of the applicable Checklist documents with the request, you must explain the reason why the document is unavailable or will be provided later. All items must be received within 30 days of the request. 4. The first payment referencing the provider number and “ERS Request” made payable to CGS Administrators, LLC and sent to the payment address noted in the Medicare overpayment letter Note: A list of available CGS payment addresses can be found on our Extended Repayment Schedule webpage (http://www.cgsmedicare.com/ers/index.html). A copy of the check should also be included with the request documents. Failure to provide any of the above items may result in delay or denial of a request as incomplete or invalid. All ERS requests and documentation should be faxed to 615.664.5949 or mailed to: CGS Administrators, LLC ATTN: CFO Extended Repayments P.O. Box 20018 Nashville, TN 37202 If you have questions about a pending or approved ERS, send an email to [email protected]
5. Overpayment Appeals CMS Manual System, Pub. 100-06, Medicare Financial Management Manual, Chapter 3, §200
Section 935 of the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA) (which amended Title XVIII of the Social Security Act to add a new paragraph to Section 1893) limits Medicare’s recoupment rights for overpayments that are appealed for certain types of cases. This means that when a provider files an appeal on a case that is “935” eligible, then Medicare cannot recoup payments until after the appeal has been effectuated. This does not change any appeal rights on “non-935” overpayments, only Medicare’s right to recoup. For more information, please see the MLN Matters Article # MM6183 “Limitation on Recoupment (935) for Provider, Physicians and Suppliers”. You can view the article at the following Web address: http://www.cms.gov/Outreach-and-Education/Medicare-Learning-NetworkMLN/MLNMattersArticles/downloads/MM6183.pdf. For more information about appeals, please see Chapter 13 of this manual.
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